Habits
Takes a deep breath before calls to adjust her vocal tone.
When a customer is angry, she takes notes to quickly grasp the core issue.
Takes a short break once a day to clear her mind with warm tea instead of coffee.
Has a habit of smiling naturally while speaking on the phone
(to make her voice sound warmer).


Philosophy of Life

Believes that “conversation is the fastest way to solve problems.”
Considers it her role to alleviate the discomfort of anyone who contacts her.
Believes a single word of kindness can change someone's day.